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closing the gap between technical delivery & user adoption. 

Consulting & Contract Services

Change Management

Change Management focuses on the people side of change. Leveraging  Prosci’s methodology and ADKAR Model, I ensurethat users have the context, knowledge, tools, and ability to get on board with the change.  

Adaptive Business Implementation

Managing change is not a one-size-fits-all approach.  For situations that are less suited to a specific methodology, adaptice business implementation means customized, practical  expertise to help your business implement successfully implement a change. 

Business Readiness

Business Readiness digs into the nitty gritty, identifying and filling gaps in processess, tools, and technology that need to be in place prior to go- live. With a wide scope, it is a great option for business who need change management plus support with other areas of the project. 

Specialized Expertise

Fintech & Payments

 

I entered the online payments space almost 10 years ago, and I understand the delicate balance of offering competitive solutions in a rapidly changing space while navigating various regulatory requirements.

Embedded Software 

 

Operating in a one-to-many integrated partnership revenue model is tough. The smallest misstep tends to snowball, eating into your margins and reputation. 

I get it. I have extensive experience in this space and can help you and your partners navigate the change at hand.

Insurance

 

Managing change in the insurance space means juggling many moving parts, including state and provincial regulations, risk management, frictionless onboarding, renewals, and claims processes.

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I have recent experience in this space, including familiarity with the US market and regulatory landscape. 

Government of Canada

 

As a former federal public servant, I understand the challenges that come with managing change in a complex, unionized environment. In addition, I have active security clearance (reliability) with the Government of Canada.

Get in Touch!

Working remotely from Montreal, Canada, I provide external full-time or part-time services to clients in the US and Canada. 

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Hybrid options are available for clients in the Montreal area. 

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Thank you! I will be in touch. - Heather

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